How do you handle a situation where a customer's expectations are not aligned with the product capabilities?

Medium difficulty

Medium questions delve deeper, challenging you to apply your knowledge to common scenarios. They test your ability to think on your feet and adapt your basic skills to real-world contexts.

Situational question

Situational questions put you in hypothetical scenarios to evaluate your problem-solving and decision-making skills. They require you to think quickly and showcase how you would navigate potential challenges at work.

Here's a hint

When answering this question, you're expected to show that you can empathize with customers, manage expectations, and communicate effectively. Focus on giving examples of how you've proactively addressed customer concerns, educated them about...

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