How do you handle customers who are resistant to adopting new features or updates?

Medium difficulty

Medium questions delve deeper, challenging you to apply your knowledge to common scenarios. They test your ability to think on your feet and adapt your basic skills to real-world contexts.

Situational question

Situational questions put you in hypothetical scenarios to evaluate your problem-solving and decision-making skills. They require you to think quickly and showcase how you would navigate potential challenges at work.

Here's a hint

Show empathy to the customer's concerns and emphasize the benefits. Use examples from past experiences to make your answer more concrete.

Companies asking this question

53 companies on interview.study have asked this question in the past year.