Tell me about a time when there was a misunderstanding between you and a customer and you were unable to meet their expectations. Describe the specific situation, the actions you took, and the outcome of the situation.

Medium difficulty

Medium questions delve deeper, challenging you to apply your knowledge to common scenarios. They test your ability to think on your feet and adapt your basic skills to real-world contexts.

Behavioral question

Behavioral questions assess how you've handled past situations, providing insight into your experience and personal qualities. Reflect on real examples from your history to demonstrate your skills and character.

Here's a hint

Start by setting the context, briefly describing the scenario, the customer, and the expectations that were not met. Strive to present a clear and concise summary of the misunderstanding without placing blame. Detail the steps you took to resolve...

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