Interview questions asked at USAA

Describe your approach in managing a PR crisis with limited information and resources.

How do you manage third-party risks and ensure their compliance with your cybersecurity policies?

How do you ensure your design choices are effective?

How would you rebrand a company post-scandal?

How do you develop and nurture high-potential talent?

Describe your approach to resolving financial data discrepancies.

What is the process for conducting a risk assessment?

Explain phishing and employee training methods for threat recognition.

Describe your strategy for repairing a client's damaged reputation.

What are the key elements of a successful brand strategy?

Describe your experience with creating performance improvement plans for employees.

What is your experience with handling employee layoffs and terminations?

Describe handling a high-value customer account and the challenges you faced.

What strategies do you use to keep your email inbox organized?

What made a PR campaign you managed successful?