Interview questions asked at USAA

How do you ensure your design choices are effective?

Explain phishing and employee training methods for threat recognition.

How would you respond to a security breach?

What is the process for conducting a risk assessment?

How do you keep up-to-date with legal recruiting requirements?

What are the key components of a marketing plan?

How do you adapt PR strategies during a crisis?

Describe your strategy for repairing a client's damaged reputation.

Describe your approach in managing a PR crisis with limited information and resources.

What are some effective ways to generate leads?

Describe handling a high-value customer account and the challenges you faced.

How do you deal with repetitive customer issues?

How do you determine whether to outsource business functions like customer service or manufacturing?

Describe a moment you identified and fixed an unnoticed issue

Approach to improve retention and reduce churn