Interview questions asked at American Express

First action item if hired

How do you handle setbacks

Can you explain the importance of follow-up in customer success?

How do you keep your test automation suite effective and maintainable over time?

Using data analysis to address a challenge and the resulting recommendations

Incident where you took extra responsibilities for team success

How do you integrate customer voice into product development?

Unexpected performance rating experience

Describe a time you led a cross-functional team to resolve a complex customer issue.

What's important to you in a company

Failing to meet a deadline and remedying the situation

Qualities appreciated in coworkers

How have you used negotiation to change an outcome

Can you explain the difference between qualitative and quantitative data?

Tell me about a public challenge you faced