Interview questions asked at Casper

Can you explain the importance of follow-up in customer success?

How do you build a strong rapport with customers?

Unexpected performance rating experience

How do you use customer feedback to improve sales processes?

Failing to meet a deadline and remedying the situation

How do you integrate customer voice into product development?

Describe a time you led a cross-functional team to resolve a complex customer issue.

How do you approach ambiguous problems

Can you explain the difference between qualitative and quantitative data?

Have you led a team and what was your experience

Describe challenging a teammate's unpopular view

Where do you see yourself in 5 years

Why do you want to work here

Time you led a project

Handling high work volume in current role