Interview questions asked at Flexport

Handling a situation of missing a deadline

Tell about a workplace change you proposed that failed and how you'd revise it

Describe a time you received positive feedback from a customer. What was the situation and what did you do?

How have you used negotiation to change an outcome

How do you build a strong rapport with customers?

What is the biggest challenge in customer success today?

Using data analysis to address a challenge and the resulting recommendations

Unexpected performance rating experience

Tell me about a public challenge you faced

Failing to meet a deadline and remedying the situation

How do you integrate customer voice into product development?

How do you handle differences in opinion

Describe a time you led a cross-functional team to resolve a complex customer issue.

What is a sales funnel, and why is it important?

Have you led a team and what was your experience