Interview questions asked at IBM

First action item if hired

Can you explain the importance of follow-up in customer success?

Handling a situation of missing a deadline

How do you handle setbacks

How do you build a strong rapport with customers?

What strategies do you use to identify potential customer issues?

Unexpected performance rating experience

Explain why customer retention is important in sales.

How do you set and achieve sales targets?

Incident where you took extra responsibilities for team success

Failing to meet a deadline and remedying the situation

Describe a time you led a cross-functional team to resolve a complex customer issue.

Describe challenging a teammate's unpopular view

Where do you see yourself in 5 years

Handling high work volume in current role