Interview questions asked at Mastercard

Time you faced a difficult decision affecting others

First action item if hired

Describe a time you received positive feedback from a customer. What was the situation and what did you do?

Incident where you took extra responsibilities for team success

Unexpected performance rating experience

What's important to you in a company

Failing to meet a deadline and remedying the situation

Describe a time you led a cross-functional team to resolve a complex customer issue.

How have you used negotiation to change an outcome

Describe challenging a teammate's unpopular view

Where do you see yourself in 5 years

Time you led a project

Handling high work volume in current role

Why do you want to work here

Time you took a risk made a mistake and your growth from it