Interview questions asked at SoFi

Qualities appreciated in coworkers

Handling a situation of missing a deadline

Tell me about a public challenge you faced

Describe a time you received positive feedback from a customer. What was the situation and what did you do?

Unexpected performance rating experience

What is the biggest challenge in customer success today?

Failing to meet a deadline and remedying the situation

How do you use customer feedback to improve sales processes?

When were your assumptions proven wrong

What strategies do you use to identify potential customer issues?

Describe a time you led a cross-functional team to resolve a complex customer issue.

How do you approach ambiguous problems

Have you led a team and what was your experience

Can you explain the difference between qualitative and quantitative data?

What is the difference between a database and a data warehouse?