Interview questions asked at Southwest Airlines

Can you describe the main steps in a business analysis process?

What is the purpose of a gap analysis in business analysis?

What is stakeholder analysis and its importance?

What are the key components of a BRD?

Time you exceeded expectations to make a significant impact

How would you create a process flow diagram for a business process?

Describe your experience with BI dashboard development and implementation.

Unique contribution from past experience

How would you design a comprehensive risk management framework for a large organization?

How do you ensure effective communication with clients during a project?

Describe your experience developing and implementing operational improvements for a client.

Time you faced a difficult decision affecting others

First action item if hired

Can you explain the importance of follow-up in customer success?

Qualities appreciated in coworkers