Customer Success Comprehensive Interview Questions

What tools or software are most useful in your customer success role?

How do you handle customer inquiries outside your expertise?

How do you manage customer success metrics and KPIs?

Can you explain the importance of follow-up in customer success?

Describe a time you received positive feedback from a customer. What was the situation and what did you do?

How do you build a strong rapport with customers?

What is the biggest challenge in customer success today?