Customer Success Intensive Interview Questions

How do you stay organized when handling many customer inquiries?

How do you gather customer feedback?

What is the most important metric for measuring customer success?

How do you manage customer expectations effectively?

What tools or software are most useful in your customer success role?

Can you explain the importance of follow-up in customer success?

Describe a time you received positive feedback from a customer. What was the situation and what did you do?

How do you build a strong rapport with customers?