Interview questions asked at Citi

How do you develop a strategic plan for a client?

How would you react if asked to change your job method but you think you are right

Describe your experience developing and implementing operational improvements for a client.

Handling a situation of missing a deadline

What's important to you in a company

How have you used negotiation to change an outcome

How do you build a strong rapport with customers?

How do you approach ambiguous problems

Tell me about a public challenge you faced

Unexpected performance rating experience

Failing to meet a deadline and remedying the situation

Describe a time you led a cross-functional team to resolve a complex customer issue.

Explain why customer retention is important in sales.

How do you use customer feedback to improve sales processes?

Have you led a team and what was your experience