Interview questions asked at ServiceNow

Describe your use of A/B testing to improve a design concept.

How would you improve a manufacturing process efficiency?

Design a basic version of Twitter with core features.

Describe your strategy to reduce customer churn and its impact.

How do you use customer feedback to improve products?

How do you simplify complex information for a user interface?

What methods do you use to stay updated on UI/UX research and trends?

Handling misaligned customer expectations and product capabilities

Discuss an experience collaborating with other teams to solve a customer issue.

Describe your successful email marketing strategies.

Describe your approach to managing customer complaints and negative feedback.

How do you develop a go-to-market strategy for a new product in a competitive market?

How do you determine whether to outsource business functions like customer service or manufacturing?

Describe your approach to resolving financial data discrepancies.

How do you configure a front-end project for multiple languages?